Welcome to the Holland BPW Annual Report for 2009
We're taking a slightly different approach this year, employing an online format in place of the more traditional press run of thousands of hard copies. In addition to the cost, energy and resource savings achieved through our new web-based format, it also serves to underscore an important message of innovation.
In our report you will find highlights of innovations we have led in recent years, from expanding our fiber optic network to introducing new water distribution and wastewater processing efficiencies, from exploring new energy generation technologies to initiating greater public outreach and education opportunities.
Challenging times demand innovative thinking. That is why, in addition to fulfilling our fundamental mandates of controlling costs and reliability (“keeping the lights on”), our customers have made it clear that they expect the HBPW to think and act with innovation when it comes to meeting their future energy needs.
In 2008 the Board of Public Works conducted an exhaustive six-month period of strategic planning, the most comprehensive exercise of its kind I have experienced during my more than 20 years at the HBPW.
What emerged was a framework for setting our long-term vision, along with a sense of mission shared by everyone in our organization. This shared sense of purpose drives us to keep controlling costs and maintaining reliability in focus while seeking truly sustainable solutions.
We live in an increasingly complex world. The deregulation of our industry a decade ago introduced unanticipated challenges we’re still working on. Today, such issues as climate change, energy-supply security and global political realities demand a greater degree of flexibility and innovative thinking. I want to assure you that your HBPW is up to the task....
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